Refund Policy
- The refund is provided when “protocal ELectronics” Unable to fix/ resource the issue/ replace the components.
- The Minimum Diagnosis fees may apply for the non-member/ Crucial Service (Protocal Electronics Will inform before the service start)
- If the problem is occurred and not resolved after the service 90 days warranty period, a full refund will be provided. Except if a new component/ product installed in the devices.
- Protocal Electronics may not responsible for the device physical damage, no refund will provided for physical damage
- In a third party product/ service no refund will be provided from Protocal Electronics.
- Minimum fee/ Doorstep service fee (protocal-onsite Service) fee will not be refunded
- In Case after client approval to proceed with the service, there is no refund
- No complete refund will be provided If the client cancelled the order/service after started the service/ product dispatched from the vendor
Cancellation Policy
- Service Or product will be cancelled at any time (working hours) by the customer.
- If the customer cancelled the service in between the servicing stage, the product cannot be delivered in the same condition before it is.
- If a customer booked for an Protocal Onsite Service and there is no response from their end, Protocal have the rights to cancel the booking by itself.
