Refund and Cancellation Policy

Refund Policy

1. The refund is provided when “protocal ELectronics” Unable to fix/ resource the issue/ replace the components.
2. The Minimum Diagnosis fees may apply for the non-member/ Crucial Service (Protocal Electronics Will inform before the service start)
3. If the problem is occurred and not resolved after the service 90 days warranty period, a full refund will be provided. Except if a new component/ product installed in the devices.
4. Protocal Electronics may not responsible for the device physical damage, no refund will provided for physical damage
5. In a third party product/ service no refund will be provided from Protocal Electronics.
6. Minimum fee/ Doorstep service fee (protocal-onsite Service) fee will not be refunded
7. In Case after client approval to proceed with the service, there is no refund
8. No complete refund will be provided If the client cancelled the order/service after started the service/ product dispatched from the vendor

Cancellation Policy

1. Service Or product will be cancelled at any time (working hours) by the customer.
2. If the customer cancelled the service in between the servicing stage, the product cannot be delivered in the same condition before it is.
3. If a customer booked for an Protocal Onsite Service and there is no response from their end, Protocal have the rights to cancel the booking by itself.